Refund Policy

Perpetual licences — 14 days

If a GammonBase Desktop licence is not what you wanted, tell us within 14 days of purchase and we will refund it in full. You do not have to give a reason.

The licence is withdrawn when the refund is made. It is a signed key that the application verifies on your own machine, so a copy already installed may keep working until the application next reaches the internet — but the licence is no longer yours to use.

Subscriptions — cancel any time

You can cancel a subscription whenever you like. Access continues to the end of the period you have already paid for, and nothing further is charged. We do not refund part of a period that has already run.

If you were charged after cancelling, or charged twice, that is our mistake and we refund it in full — tell us and we will fix it.

Your statutory rights

Consumers in Norway, the EEA, the UK and Switzerland have a 14-day right of withdrawal on distance purchases. For digital content delivered immediately, that right can end once delivery begins and you have expressly agreed to it. We do not rely on that. The 14 days above are given regardless, wherever you live, and nothing here limits rights you have by law.

Paddle is the Merchant of Record for every purchase here, so your contract is with Paddle and their Refund Policy governs alongside this one. Where your local law gives you more than either, your local law wins.

How to ask

Email support@gammonbase.com from the address you bought with, or quote your licence id — it is on the licence and in Settings → Licence in the app. We answer within a few working days.

Refunds are issued by Paddle.com Market Ltd, who are the seller of record for every purchase made here, and are returned to the payment method you used. How long the money takes to appear is between your bank and the card network, not us.

What is not refunded

The backgammon engines are free, open-source programs you obtain yourself and we never charge for them. If you were billed for anything not listed on our pricing page, that is an error — report it and we will refund it.